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These terms set out how your account with pulkamtoto works, what we expect from each other, and how your data is handled. Access to our platform depends on local law and is available only where permitted in eligible regions.
Your use of this platform is subject to the terms laid out here and any applicable local regulations in Indonesia. We do not claim authority over your jurisdiction; where local law restricts or prohibits access, those laws take precedence and your eligibility is determined accordingly. When you open an account, you confirm that you are accessing the platform in a region where doing so is permitted under local law. Transactions processed through OVO, LinkAja, and QRIS fall within the scope of these terms. The payment rails themselves are operated by their respective providers — we facilitate the connection to your account wallet, but the transaction rules of each payment service also apply. Any limits, verification steps, or processing conditions shown during a transaction are part of that payment rail's own policy. We keep these terms current. When we make a material change, the updated version is posted on this page with a revision date. Continued use of your account after a change is posted means you accept the revised terms. If you disagree with any change, you can close your account by contacting our support team before the effective date.
OVO transactions are governed jointly by these terms and OVO's own service conditions.
LinkAja wallet activity on your account is subject to LinkAja's payment service rules alongside ours.
QRIS payments follow Bank Indonesia's QRIS framework as well as the conditions set out here.
Your account wallet balance and transaction records are accessible from your dashboard after login.
Not every part of your experience on this platform falls under a single policy. Some areas are covered here; others are governed by the third-party services you connect to. Knowing the difference helps you understand where to direct a question or dispute.
Your login credentials, session activity, and account-level settings are fully within scope. Any access restriction applied to your account is governed by these terms.
Deposits and withdrawals processed through OVO, LinkAja, or QRIS are partially in scope. The payment rail's own service conditions also apply and are not overridden by these terms.
Game titles, promotional information, and lobby content published on this platform fall under our content policy. We control what appears here and are responsible for its accuracy.
Game studios such as Spadegaming, Joker, Habanero, and Microgaming supply game content under their own licences. We are not responsible for the rules or availability of individual game titles outside our platform.
You have practical options when it comes to your account data and how it is used. These are not abstract rights — each one has a specific path inside your account or through our support channel. Your transaction history is visible in your account dashboard after login; it covers deposits, withdrawals, and session activity tied to your wallet. If you find a detail that looks incorrect — a name, an email address, a linked payment method — the account settings page is where you make the correction. For questions that go beyond a settings change, our support team handles policy queries directly and can escalate where needed. We do not make decisions about your account without a record, and you can ask to see that record at any time.
Your full transaction and session history is in the account dashboard. Filter by date or payment method to find a specific entry.
Update your name, email, or linked OVO and LinkAja details from the account settings page. Verification may be required for payment-method changes.
Send a message through our support channel with the subject line 'Policy Query' and a description of your concern. We log and track every submission.
If you believe an account decision was made in error, contact support with your account ID and the relevant transaction reference shown in your dashboard.
Policy questions and account concerns are handled through the channels below. For the fastest response, include your account ID and a brief description of the issue when you get in touch.
Open the chat window from any page on pulkamtoto. Use the 'Account and Policy' category to route your message to the right team.
Send a detailed message to our support address found on the contact page. Include your account ID and the relevant transaction reference from your dashboard.
The Help Center at pulkamtoto covers common policy questions, account steps, and how your OVO, LinkAja, and QRIS connections work within your account.
Your account data — login details, transaction records, device session information — is stored and handled in line with the obligations we set out in this policy. We do not share your personal data with third parties outside of what is necessary to process a transaction through OVO, LinkAja, or QRIS.
We use cookies to keep your session active across devices. Your current cookie preferences are shown in your account settings, and you can update them there without closing your session.
Your login and payment-method connections are protected at the account level. If you notice unrecognised activity, the account security page shows recent login events and lets you end any active session.
Transaction and session records are kept for the period required under applicable local law. The retention period relevant to your account is shown in the privacy section of your account dashboard.
To request a change to how your data is handled — or to ask what data we hold — contact support with 'Data Request' in the subject line. We will respond with what we hold and the steps available to you.
These are the questions we hear most often about how our legal terms work in practice.
The current version is always at pulkamtoto/legal/. We post a revision date at the top of the page when we make a change. If you want a record, you can save the page or request a copy through our support channel.
Yes. OVO and LinkAja are independent payment services, and their own conditions apply alongside ours. The limits, verification steps, and processing rules shown during a transaction come from the payment rail, not from this policy. Check each provider's terms for details specific to their service.
Send a message to our support team with 'Data Request' in the subject line and your account ID. We will tell you what we hold and walk you through the options available — including correction or removal where permitted by applicable local law.
Access depends on local law and is available only where permitted in eligible regions. If access is restricted in your area under local regulation, those rules take precedence. We do not override local law, and eligibility is assessed at the account level.
Closing your account does not immediately erase all records. Transaction and session data is kept for the period required by applicable local law. The retention period relevant to your account is visible in the privacy section of your account dashboard before and after you request closure.
Game content from Spadegaming, Joker, Habanero, and Microgaming is supplied under each studio's own licence. We are responsible for making those titles available on our platform; disputes about specific game mechanics or outcomes are handled through the studio's own process, which we can help you locate via support.